No failure, no failure at all...

Big shots need to have "face". Sometimes things have become a very, very obvious failure, but they just fail to admit it, claiming that "this new innovation" was a "roaring success" and even have the cheek to thank everybody for contributing to the success.

All that nonsense talk about productivity, how a new and innovative system would reduce the paperwork dramatically, cut down the time we take to put through trades. If this was the case, why would we still resort to getting customers to fill in manual forms (how it used to work previously) and after sending the customer away, spend the next one hour trying to be part of the crowded and jammed server to put the trade through? It probably takes double the time to complete an application as compared to before. Increased productivity? Decreased productivity more likely.

And what do you think of a product whereby customers take it up only to cancel it less than 10 days later? Complete failure. But nobody would admit it. There is just too much pride and obviously moolah involved to ever back out from their "grand" schemes.

In the meantime, before the grand schemes get axed, we in the frontline have to continue to bear the administrative headaches, system delays and what-have-yous.